Privacy Policy
Last Updated: July 2026
1. Introduction
Welcome to Branco de Cal.
Your privacy matters to us. Looking after your personal information is part of looking after our guests, and we believe that you should always understand what information we collect, why we collect it, and how it is used.
This Privacy Policy explains how Branco de Cal – Turismo, Ambiente e Imobiliário, Lda. processes personal information when you visit this Website, contact us, enquire about a stay, or make a reservation directly with us.
We have written this Privacy Policy in clear language because we believe privacy information should be easy to understand, not hidden behind unnecessary legal jargon.
Please read this together with our Cookie Policy, which explains how we use cookies and similar technologies on this Website.
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2. Who We Are
This Website is operated by:
BRANCO DE CAL – Turismo, Ambiente e Imobiliário, Lda.
VAT Number: 509183859
Adress:
Bairro da Alagoínha, Lote 30
7645-317 Vila Nova de Milfontes
Portugal
Email: hello@brancodecal.com
Telephone: +351 919 968 116
For the purposes of applicable data protection legislation, Branco de Cal – Turismo, Ambiente e Imobiliário, Lda. is the data controller responsible for the processing of personal information described in this Privacy Policy.
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3. Accommodation Operated by Another Company
Most accommodation presented on this Website is owned and operated by Branco de Cal – Turismo, Ambiente e Imobiliário, Lda. The current exception is Casa do Lado, which is owned and operated by:
Outro Sul, Lda.
VAT Number: 514631830
Although Casa do Lado is operated by Outro Sul, Lda., Branco de Cal manages communications, reservation enquiries, guest support and day-to-day operations on its behalf.
When a reservation relates to Casa do Lado, the accommodation contract and invoice are issued by Outro Sul, Lda., while Branco de Cal continues to process personal information as part of managing reservations and guest services.
Where any future property is operated by a different legal entity, this will always be clearly identified on the relevant property page and during the reservation process.
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4. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through:
the Branco de Cal Website;
our contact forms;
email communications;
telephone and WhatsApp enquiries;
reservation enquiries made directly with Branco de Cal;
our social media channels where you contact us directly;
If you choose to make a reservation through our external booking platform, this Privacy Policy applies to the personal information that Branco de Cal subsequently receives and processes in order to manage your reservation and provide our services. The booking platform itself is governed by its own terms, privacy policy and cookie policy.
It does not apply to third-party websites that may be linked from this Website. Those websites operate independently and have their own privacy policies.
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5. The Information We Collect
The information we collect depends on how you interact with us.
When you visit our Website
Depending on your cookie preferences, we may collect technical information such as:
IP address;
browser type;
device information;
pages visited;
approximate location based on IP address;
language preference;
website usage information.
Some of this information is collected through cookies and similar technologies. You can learn more in our Cookie Policy.
When you contact us
If you contact us by email, our contact form, WhatsApp, telephone or other communication channels, we may collect information such as:
your name;
email address;
telephone number (if provided);
country of residence;
the content of your enquiry;
any other information you choose to share with us.
We only ask for information that helps us respond to your enquiry and provide the service you request.
To protect our contact forms from spam and abuse, this Website uses Google reCAPTCHA. This service analyzes your behavior on the form page (such as mouse movements or typing patterns) and collects technical device data to determine if you are a human or a bot. Google’s use of this data is subject to the Google Privacy Policy and Terms of Service
When you enquire about a reservation
If you ask about availability or request a quotation, we may collect:
your preferred accommodation;
requested dates;
number of guests;
any preferences or questions you include;
the communications exchanged during the enquiry.
This information allows us to prepare your quotation and communicate with you regarding your requested stay.
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6. Information We Collect After a Reservation is Confirmed
Once your reservation is confirmed, we may collect and process additional information that is necessary to manage your stay and comply with our legal obligations.
Depending on the circumstances, this may include:
your telephone number, if not previously provided;
the names of all guests included in the reservation;
Identification information required by Portuguese law for guest registration with the competent authorities (specifically AIMA - Agência para a Integração, Migrações e Asilo);
your estimated arrival time;
billing information, where requested for invoicing purposes;
payment information relating to your reservation (we do not store your payment card details);
any special requests or other information you choose to share with us.
We only collect information that is necessary to provide our accommodation services, communicate with you, comply with applicable legal obligations or respond to your requests.
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7. How We Use Your Personal Information
We use personal information only where there is a legitimate reason to do so.
Depending on your interaction with us, we may use your information to:
respond to your enquiries;
communicate with you before, during and after your stay;
prepare quotations and manage reservations;
provide accommodation and related guest services;
process payments and issue invoices;
comply with legal obligations, including guest registration and accounting requirements;
improve our Website and understand how it is used, where you have consented to analytics cookies;
maintain the security, integrity and proper functioning of our Website and communication systems;
respond to legal requests or exercise our legal rights where necessary.
We do not collect personal information simply because technology makes it possible. We aim to collect only the information that helps us provide our services and operate responsibly.
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8. Our Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:
Performance of a contract
When you make a reservation or request accommodation services, we process the information necessary to manage your reservation and provide those services.
Legal obligations
Certain information must be processed to comply with Portuguese law, including accounting requirements and the registration of accommodation guests with the competent public authorities.
Legitimate interests
Where appropriate, we process personal information to operate and improve our business, respond to enquiries, protect the security of our Website and prevent misuse, provided that these interests do not override your rights and freedoms.
Consent
Where required, we rely on your consent, for example when you choose to receive marketing communications or accept optional cookies through our cookie preferences.
We will only send marketing communications if you have clearly chosen to receive them. You can withdraw your consent or unsubscribe at any time by following the instructions in our communications or by contacting us directly.
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9. Payments
Depending on how your reservation is arranged, payment instructions may be provided by Branco de Cal using one of the following methods:
bank transfer; or
a secure online payment link provided through Amenitiz Pay, which uses Stripe as its payment service provider.
Branco de Cal does not receive or store your full payment card details. Card payments are processed securely by the relevant payment service provider in accordance with its own privacy and security practices.
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10. External Online Booking Platform
Where available, our Website may include a link to an external online booking platform provided by Amenitiz.
If you choose to continue to that platform, you will leave the Branco de Cal Website and complete your reservation on a website operated independently by Amenitiz.
Reservations made through that platform are subject to the terms, privacy policy and cookie policy applicable to the booking platform.
Once your reservation has been completed, Branco de Cal receives the information necessary to manage your reservation, communicate with you, provide your accommodation and comply with our legal obligations. From that point onwards, the processing of your personal information by Branco de Cal is governed by this Privacy Policy.
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11. Sharing Your Personal Information
We do not sell your personal information.
We only share personal information where it is necessary to provide our services, comply with legal obligations or support the operation of our Website and business.
Depending on the circumstances, your information may be shared with:
service providers that help us operate our Website and business, such as website hosting and form processing (Squarespace), website translation (Weglot), email and business tools (Google Workspace), analytics, and payment services;
our external booking platform, where you choose to make a reservation through that platform;
payment service providers, where required to process payments securely;
our accountant, where necessary for accounting and tax purposes;
public authorities, where we are legally required to register guest information or comply with applicable laws;
other professional advisers, where necessary to establish, exercise or defend legal claims.
We require our service providers to process personal information only for the purposes for which it has been shared with them and to protect it appropriately.
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12. International Transfers
Some of the service providers we use may process personal information outside the European Economic Area (EEA).
Where this happens, we take steps to ensure that appropriate safeguards are in place in accordance with the GDPR. This includes relying on the EU-U.S. Data Privacy Framework for certified providers (such as Google and Squarespace) or using Standard Contractual Clauses (SCCs) approved by the European Commission.
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13. How Long We Keep Your Information
We keep personal information only for as long as it is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Different types of information are retained for different periods.
For example:
reservation records and invoices may be retained for the periods required by applicable accounting, tax and other legal obligations;
communications relating to confirmed reservations may be retained for as long as reasonably necessary to support future guest services and maintain the history of your stay with us;
general enquiries that do not result in a reservation are reviewed periodically and deleted when they are no longer needed.
When personal information is no longer required, we will securely delete it.
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14. Your Information, Your Rights
Under the GDPR, you have a number of rights regarding your personal information.
Subject to applicable law, these include the right to:
request access to the personal information we hold about you;
request that inaccurate or incomplete information be corrected;
request the deletion of your personal information in certain circumstances;
request that the processing of your personal information be restricted;
object to certain types of processing;
receive certain personal information in a portable format;
withdraw your consent where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.
We may ask you to verify your identity before responding to your request. This helps us protect your personal information and ensure that it is disclosed only to the correct person.
If you believe that your personal information has not been handled in accordance with applicable data protection law, you also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).
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15. Keeping Your Information Secure
We take appropriate technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures include restricting access to personal information to those who need it to provide our services, using reputable service providers and maintaining appropriate security practices for the systems we use.
Although no method of transmitting or storing information can guarantee absolute security, we continuously aim to handle personal information responsibly and with appropriate care.
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16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, our services, applicable legislation or the way we process personal information.
Whenever we make changes, we will publish the updated version on this Website and revise the “Last updated” date at the top of this Privacy Policy.
Where required by law, we will take appropriate steps to notify you of significant changes.
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17. Contact Us
If you have any questions about this Privacy Policy or the way we process your personal information, or if you wish to exercise any of your privacy rights, please contact us:
Branco de Cal – Turismo, Ambiente e Imobiliário, Lda.
Email: hello@brancodecal.com
Telephone: +351 919 968 116
We will do our best to respond promptly and to resolve any questions or concerns fairly and transparently.
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18. Supervisory Authority
If you believe that we have not handled your personal information in accordance with applicable data protection law, you have the right to lodge a complaint with the Portuguese Data Protection Authority:
Comissão Nacional de Proteção de Dados (CNPD)
You can find further information on the CNPD’s website.